ABC Painting and Remodeling ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, call us, text us, or otherwise interact with our services.
Please read this Privacy Policy carefully. By using our website or providing your personal information to us, you agree to the terms described herein. If you do not agree with the terms of this Privacy Policy, please do not access our website or provide your personal information.
1. Information We Collect
1.1 Personal Information You Provide
We may collect the following personal information when you fill out a form, call us, text us, book an appointment, or otherwise contact us:
- Full name
- Email address
- Phone number (including mobile number)
- Mailing address or service address
- Project details and service requests
- Any other information you voluntarily provide
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party platforms, advertising partners, or public databases, which we may combine with the information we collect directly from you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide estimates or quotes
- To schedule appointments and consultations
- To communicate with you about your project or our services
- To send you promotional messages, offers, and updates (with your consent)
- To send you text messages (SMS) related to your inquiry, appointment, or service (with your express consent)
- To improve our website, services, and customer experience
- To comply with legal obligations
- To protect against fraud, unauthorized transactions, and other liabilities
3. SMS/Text Messaging Policy
This section is critical for A2P (Application-to-Person) messaging compliance.
3.1 Consent to Receive Text Messages
By providing your mobile phone number and submitting a form on our website, requesting a quote, booking an appointment, or otherwise opting in, you expressly consent to receive text messages (SMS and MMS) from ABC Painting and Remodeling at the phone number you provided. These messages may include:
- Appointment confirmations and reminders
- Estimate and quote follow-ups
- Project updates and status notifications
- Promotional offers, discounts, and marketing messages
- Customer satisfaction surveys
- General business communications
3.2 Message Frequency
Message frequency varies. You may receive recurring messages. The number of messages you receive will depend on your interactions with us, including appointment scheduling, project updates, and promotional campaigns. We estimate you may receive up to 10 messages per month, though this may vary.
3.3 Message and Data Rates
Message and data rates may apply. Your mobile carrier's standard messaging and data rates may apply to any messages you send to us and any messages we send to you. Please contact your mobile carrier for details about your specific plan and pricing. We are not responsible for any charges incurred by your mobile carrier.
3.4 How to Opt Out of Text Messages
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us directly at (470) 276-2633
- Emailing us with your opt-out request
After you opt out, you will receive one final confirmation message. You will no longer receive text messages from us unless you re-subscribe or provide your consent again. Opting out of text messages will not affect any other communications from us (such as email).
3.5 Help and Support
If you are experiencing any issues with our text messaging program, you can reply HELP to any message for assistance, or contact us directly at (470) 276-2633.
3.6 No Mobile Information Sharing
We do not sell, rent, lease, or share your mobile phone number or any information collected through our SMS program with third parties or affiliates for their own marketing or promotional purposes. Your mobile information will only be used by ABC Painting and Remodeling as described in this Privacy Policy to communicate with you about your inquiry, service, or account. This commitment to not share your mobile information applies even after you opt out of our messaging program.
3.7 Carriers and Liability
Carriers (such as T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network provider. We cannot guarantee the delivery of any text message.
3.8 Supported Carriers
Our text messaging services are compatible with most major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and others. However, not all carriers may be supported. If your carrier does not support text messaging from our platform, you may not be able to receive messages from us.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as CRM platforms, scheduling tools, email marketing services, and analytics providers. These providers are contractually obligated to use your information only for the purposes of providing services to us.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as a subpoena, court order, or government investigation.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
- Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and to improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.
We may use the following types of cookies:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
6. Third-Party Services
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
We use GoHighLevel (HighLevel Inc.) as our customer relationship management (CRM) platform to manage contacts, communications, and scheduling. Information you provide to us may be stored and processed through this platform in accordance with their privacy practices.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct any inaccurate or incomplete information
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions
- Opt-Out: You may opt out of receiving marketing communications at any time
- Do Not Sell: We do not sell your personal information. If applicable privacy laws require us to offer a "Do Not Sell" option, you may exercise this right by contacting us
To exercise any of these rights, please contact us using the information provided below.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. California Residents (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your data, the right to opt out of the sale of your data, and the right to non-discrimination for exercising your privacy rights. To make a request, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:
ABC Painting and Remodeling
Phone: (470) 276-2633
Text: (470) 276-2633
Atlanta, Georgia